Refund policy

At gamernest.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below. Returns You may request a return within 14 days of receiving your order. Items must be unused, unopened, and in their original packaging. Proof of purchase (order number or receipt) is required. To initiate a return, please contact us before sending any items back. Email: ask@gamernest.shop Non-Returnable Items The following items are not eligible for return: Items marked as final sale Opened, used, or damaged products (unless defective) Products damaged due to misuse or improper handling Digital or downloadable products (if applicable) Refunds Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund. If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider. Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item). Return Shipping Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return shipments. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly. Contact Us For any return or refund inquiries, please contact: ask@gamernest.shop